Protecting your privacy

This privacy policy describes how arq works gathers, uses and protects your personal data during your use of our website in accordance with the General Data Protection Regulation (GDPR).

This Privacy Policy applies to personal data collected by arq works through our website arq.works

arq works is the data controller and will not sell, share or transfer any information that we collect to third parties.

How we collect your personal data

In almost all cases, we will collect and record the data that you give us through the Contact Us form and mailing list sign up on our website.

Information we may collect from you

When you complete the Contact Us form or the mailing list sign up on our website, we collect the details you provide such as your name, email address, postal address, telephone or mobile number.

Legal basis for data processing

To comply with UK data protection rules, we must have a legal justification for collecting and using your personal data.

The legal basis that we rely on will depend upon the circumstances in which we collect and use your data. In almost all cases, our processing will fall into one of the following categories:

• Where you have provided your consent to allow us to use your data in a certain way, such as sending you e-newsletters (email communications) which you may opt-out of at any time
• Responding to your enquiries
• Where the processing of your personal information is necessary to carry out the performance of a contract with you
• Employee administration
• Thanking you and informing you
• To record correspondence in our database, and to keep relevant information for people who have informed us they do not wish to be contacted, so that we ensure we do not send unwanted information

Google Analytics

Our website arq.works collects anonymous information relating to the way you use our website by using Google Analytics. Google Analytics is one of the most widely used analytics software and allows us to learn information such as how people find our website and what type of device they use to access our website. We cannot identify you or collect your contact information using this method. We just know the IP address of your computer or network.

Marketing

We would like to send you information about products and services of ours that we think you might like, if you have opted into our mailing list. You may opt out of our mailing list at any time.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us by telephoning +44 (0)1865 600547 or using the contact us form on our website.

How we store your data

We may store data collected by the website manually or electronically. The data is stored on our secure servers and/or in our premises within the UK.

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to the website and any transmission is at your own risk.

How long we hold personal information

We will only hold your data for as long as we need to.

If you choose to receive our e-communications such e-newsletters, by working with trusted email services we will remove subscribers who do not open our emails, click any links in the email or respond at all within a period of three years. You may opt-out of receiving future mailings at any point before three years elapses.

Your rights

arq works would like to make sure you are fully aware of all of your data protection rights. As follows:

The right to access – You have the right to request copies of your personal data from arq works
The right to rectification – You have the right to request that arq works correct any information you believe is inaccurate. You also have the right to request arq works to complete the information you believe is incomplete.
The right to erasure – You have the right to request that arq works erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that arq works restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to arq works’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that arq works transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Call us at: +44 (0)1865 600547

Or write to us: arq works, 4 Station Ln, Witney, OX28 4BN

By providing your data, you agree that arq works can process this data as stated in the details above. If you have a concern about arq works’s data protection practises please let us know by telephoning +44 (0)1865 600547 or using the contact us form on our website or you may wish to contact the Information Commissioner’s Office (ICO).

Privacy policies of other websites

The arq works website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to this Policy

arq works keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10 June 2021.